How to Integrate External Vendors with Journeys in Oracle HCM Cloud

To integrate external vendors with journeys in Oracle HCM Cloud, such as integrating with HireRight for I-9 Employment Eligibility Verification, you can follow the structured process outlined in the document. Here’s a summary of the steps and considerations for integrating journeys with external vendors like HireRight:

Steps for Integration:

Obtain License and Register: First, obtain a license for and register with the external service provider (e.g., HireRight). This is a one-time activity that prepares you for integration.
Note Down Account Code: Keep the account code provided by HireRight or the external vendor, as it will be needed for configuration within Oracle HCM Cloud.
Configure Journey Integrations Task:
- Navigate to the Checklist Integrations task within the Setup and Maintenance work area.
- Click Add to create a new integration, entering details as provided by the external service provider and any additional required information.
- Key fields to configure include Integration Category, Integration Type, Integration Code, Administrator User Reference, Web Service URL, Update Status in HR, Account Code, and whether to enable integration and send information to the external service provider.
- Save the integration settings once completed.

Points to Consider:

Use the Same Integration Account: All tasks within the same journey should use the same HireRight integration account for consistency.
Primary Email Address: The integration configuration should use the primary email address of the employee, ensuring it remains the same throughout the I-9 process.
I-9 Document Creation: The I-9 document is created in HireRight when the journey is assigned or when the employee accesses the Section-1 task. The ORA_PER_CHECKLIST_DEFER_I9_CREATION profile option should be set to Y to enable document creation only when accessed by the employee.
Enterprise Onboarding Category Journey: If using I-9 tasks within an enterprise onboarding category journey, all I-9 tasks should be configured within the same journey template.
Unique Identifier: The Person ID from Cloud HCM is sent to HireRight as the Client Applicant ID, and the Allocated Checklist ID is sent as the Client Request ID, serving as a unique identifier for the I-9 document in HireRight.

This structured approach to integrating external vendors with journeys in Oracle HCM Cloud enables organizations to automate and streamline external processes, such as I-9 verification, within their HR workflows, enhancing efficiency and compliance.